One of the biggest assets in every business are the employees, and empowered employees are the most beneficial to your restaurant. Keeping staff happy is important, but you want to go beyond happy and have them feeling empowered. When an employee feels empowered they are more likely to make their own decisions, take on more responsibility and feel personally invested in the overall success of your restaurant.
If you’re looking to get more out of your staff, consider some of these techniques to get them feeling empowered.
share your goals and vision
When your staff is included in the bigger picture, they’re more invested in it. Communicate to every new hire the inspiration for starting your business, as well as what you’re dreaming about for the future. When your employees are connected to that vision, they’ll help you work toward it and be more loyal to you and your business.
Train them well
Whether hostess, server, or line cook, no person can do their job to their fullest potential if they haven’t been trained well. Take the time to establish a clear and focused training program that each new employee goes through when hired. This assures that each employee is trained the same way, to the same standards, and a protocol is in place to respond to questions without conflicting answers.
Establish an environment for growth
Many employees move on to new jobs because they feel it’s the only option for advancing their career. Be sure that your restaurant has a clear path for advancement, and uses ongoing goal-setting and performance reviews to check in on staff. When you foster an environment where staff feels comfortable talking about their career goals, you can help them achieve those goals within your establishment.
Set Goals and rewards
Setting and incentivizing goals for your staff gives them a mark to reach for. These goals can be small day to day things or more long term. Either way, you should set them together and continue to go over them as a way to help your staff learn and excel.
Thank them personally
This may seem old fashioned, but thanking your employees when they are going above and beyond, or even simply having a really good day, shows them that you’re paying attention. You may only be reviewing their performance and goals once or twice a year, but periodic acknowledgment of a job well done reminds them that they’re on the right path and doing a good job.
If you would like to learn more about goal setting and incentivizing your employees check out Split, an innovative solution for restaurants that helps track and set goals for staff.
Writer Bio: Kristin Crane is a writer and designer living in Providence, Rhode Island. She works with small businesses to help them promote themselves in various industries including food, wine, and the arts. She also contributes as Travel Editor to The Lady Project blog.