Employee wage litigation is prevalent in the restaurant industry but luckily there is existing technology that can help prevent this occurrence from happening.
According to a study done by Technomic, Inc. who surveyed over 150 customers who order wine in restaurants, “Only 40% of customers surveyed reported that their server, sommelier, or bartender made recommendations, but almost all of them took the recommendation into consideration; with most thinking the person doing the recommending was helpful.”
Measuring the performance of your staff is one of the hardest parts of running a restaurant, but hard data can make it a lot easier. With the technology available today, you are missing out if you're not gathering information from each transaction being made. Adopting technology, such as mobile payments, is a huge first step to easy data gathering.
Hiring new staff, especially in an industry with such high turnover, is no restaurateurs favorite task. Yet it’s not something you can afford to do poorly because inefficient wait staff and staff turnover costs you money. When it comes to growing your team, remember that the harder you are on hiring, the easier managing will be for you in the future.