Measuring the performance of your staff is one of the hardest parts of running a restaurant, but hard data can make it a lot easier. With the technology available today, you are missing out if you're not gathering information from each transaction being made. Adopting technology, such as mobile payments, is a huge first step to easy data gathering.
Peace of mind equals peace of wallet. That's what they say. The restaurant industry dates back to 18th century France. That’s a long time to test the waters of discovery into what people seek from a dining experience. One rule has stood the test of time – great service equals happy customers, and happy customers bring in dollars.
We hung out with Rich and the rest of his staff at Hugo's Oyster Bar on their first night using Split and got to see how it improved business on a hectic Friday night. By the end of the night Split had helped the waitstaff earn an average tip of 21%, cut their table turn over rate down by 15 minutes, and more than half of the waitstaff averaged 5 star ratings.
Since Steve Jobs introduced the first iPhone in 2007, smartphones have rapidly changed the way we shop, search, and spend. Today, more than 188 million people own a smartphone in the US and that number is expected to reach 200 million by end of this year. These devices have become a very integral part of our lives and we rely on them to perform the most trivial to the most intimate tasks.